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warranty for G36

  • November 3, 2023
  • 1 reply
  • 163 views
C
The Many
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I can’t find anywhere on this website on how to return this modem through Arris. I bought the modem a year ago and it has a 2 year warranty. I have had problems from the start and now I see it’s the modem and an Xfinity issue. It took a while to figure out the problem. Can someone please direct me on how to return it. I doubt Best Buy will help. Thank you

Best answer by plemans

You have to go through arris. This is the forum where members (and some mods) help out. 

https://www.surfboard.com/support/resources/

https://arris.my.salesforce-sites.com/consumers/ConsumerProductSupport?t=Call&utm_source=SURFboardSite&utm_medium=contact-us&utm_campaign=surfboard-resources-call

 

 

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1 reply

plemans
Juggernaut
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  • plemansJuggernaut
  • Juggernaut
  • Answer
  • November 3, 2023

You have to go through arris. This is the forum where members (and some mods) help out. 

https://www.surfboard.com/support/resources/

https://arris.my.salesforce-sites.com/consumers/ConsumerProductSupport?t=Call&utm_source=SURFboardSite&utm_medium=contact-us&utm_campaign=surfboard-resources-call

 

 

Current setup: Netgear CM3000-->Netgear RBE973S-->2.5gig tp-link switch, Xfinity 2.4gig/350mbps
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