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Comcast Infiniti has come out to my home and verified that my G 36 is not functional
 

I have verified that it has a warranty that expires in May 2024. 
 

how do I get a replacement or a refund?

by going through arris support. The community forum can’t RMA a product. You actually have to go through support. 

https://arris.my.salesforce-sites.com/consumers/ConsumerProductSupport?t=Call&utm_source=SURFboardSite&utm_medium=contact-us&utm_campaign=surfboard-resources-call

 

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