Wifi Communication Failure on G34

Please make sure that the G34 is providing an internet connection. When you attempt to access the web-based interface (GUI), if it prompts you for an email address and password, it means the credentials are managed through the Surfboard Central app. However, if the app hasn't been set up correctly, the GUI page may not function as expected, leading to a misconfiguration. In this case, neither the app setup will complete nor will you be able to access the GUI.

Note: The Surfboard Central app syncs with the GUI during the initial setup process. If you access the GUI first before setting up the app, it will prompt you to create a password for accessing the web interface.

Currently, since both the app setup and GUI access are not working, we recommend performing a factory reset on the G34.

For your reference, you can change your Wi-Fi name and password through both the GUI page and the Surfboard Central app.

After performing the factory reset, we recommend setting up the Surfboard Central app first. Please find the link below for the app setup instructions:

http://arris.force.com/consumers/articles/knowledge/SURFboard-Central-Wi-Fi-Cable-Modem-Setup

If you prefer to complete the setup using the web-based interface (GUI) after the reset, please follow the steps provided in the link below:

http://arris.force.com/consumers/articles/knowledge/G34-G36-Web-Manager-First-Time-Login