Question

Return G36 defective

  • 21 March 2023
  • 3 replies
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I have a G36 that doesn’t connect properly is still in Warranty i want return it and receive a refund to buy another modem, how can i obtain a RMA?

 

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3 replies

plemans
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You’d have to go through support. Not sure if they’ll refund you but you can probably get an RMA if it is a hardware failure. many times its not a hardware issue though. something to keep in mind. 

https://www.surfboard.com/support/resources/

 

Current setup: Netgear CM3000-->Netgear RBE973S-->2.5gig tp-link switch, Xfinity 1.4gig/240mbps
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I tried but there is no way to find a place to return an item, My problem is that the g36 doesn’t work with xfinity, i have to reset it every two days, and no is not a problem with the wireless as one moderator answer to another that have the same problem, i’m connected to the G36 wired. I bought a motorola modem and i have no problem now, but as ARRIS don’t even took the chance to answer or have a technical support technician available my evaluation and feedback about them will be and is the worst, I lost 340.00 USD when i bought this G36 modem that still have more than 10 months of warranty

D

I’m in the same boat that you are.  My g36 continuously says that it’s offline with Xfinity every 1-2 days and I have to reboot it.  It’s still within the year warranty and I don’t want a replacement because this modem has so many complaints about it with Xfinity.  They are expensive and unfortunately I just had to drop almost $500 to replace it with another brand.

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