As the title states, everytime I get to the "register my device" part of this app, I get the wifi communication failure message with error Code 0000-1612.
I've reset my device numerous times with both hard and soft resets, un-installed the app, etc.
Apparently I need to get through that page to make an account username and password to get access to my admin page on my g54.
This is more than frustrating.
Best answer by SURFboard Moderator
If you're using the Surfboard Central app to make changes, please refer to the link below. It provides the setup process for both the Surfboard Central app and how to update the network credentials
http://arris.force.com/consumers/articles/General_FAQs/SURFboard-Central-Wi-Fi-Cable-Modem-Setup
The alternative way for you setup the G54 is through the web based interface (GUI)
Please refer the link below, where you can find the steps to set up the GUI
http://arris.force.com/consumers/articles/General_FAQs/G54-Web-Manager-First-Time-Login
+41Are you setting up through the app?
You can set it up using the browser method? I prefer that method. Faster and more options to customize. You can also enable DFS channels from that menu and get the faster speeds with the g54
If you're using the Surfboard Central app to make changes, please refer to the link below. It provides the setup process for both the Surfboard Central app and how to update the network credentials
http://arris.force.com/consumers/articles/General_FAQs/SURFboard-Central-Wi-Fi-Cable-Modem-Setup
The alternative way for you setup the G54 is through the web based interface (GUI)
Please refer the link below, where you can find the steps to set up the GUI
http://arris.force.com/consumers/articles/General_FAQs/G54-Web-Manager-First-Time-Login
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