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g54- Constant Disconnection from firewall

  • November 22, 2025
  • 2 replies
  • 29 views

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I bought this a couple months ago. I have been experiencing constant disconnections from every triple A gaming title. It seems to crash from a firewall reset happening every 30 minutes.

Here is what i have tried: 

  • Swapping ethernet cords
  • Restarting router
  • Updating pc drivers-update bios
  • Resetting router
  • Resetting pc settings
  • I have tried port forwarding and assigning ip address.
  • Tested port forwarding with UPNP off and on no difference.
  • Unplugged ethernet and ran wifi-still same problem.
  • Plugged in ethernet to my other computer- Still same problem.  
  • WAN DHCP timer is every 2 hours. 
  • I had a xfinity tech come out, had some problems on the connection in the wall from paint. He replaced all connectors. I asked what i should do if that does not solve the issue and he said try a different router. Asked if he could assign a static ip and they only do that for business accounts. Asked if they could change the DHCP lease timer and didnt really get any kind of answer. I cannot change the DHCP timer on my end in the WAN settings. I can change the ipv4 local timer settings. Asked if they could do maybe a firmware update and he said they dont really do that. 
  • Firewall keeps resetting every 30 minutes and causes me to disconnect from games still.I tried lowering firewall settings to low but that made no difference. 
  • My internet is fast other than the constant disconnections from gaming. 
  • I really don’t want to buy a new router considering how much i paid for this one…

Here is my relevant info: 

Firmware Version:AC01.02.012_022625_G5X.04.20.122

SDK:QCA_Networking_2022.SPF.12.2 CS

Wi-Fi Driver:WLAN.HK.2.9-01977-QCAHKSWPL_SILICONZ-1.54618.1.98581.1 v1

2 replies

plemans
Juggernaut
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  • Juggernaut
  • November 22, 2025

Got a screensnip of the cable connections page? 
Did you try a different router/modem? I’ve rented one from the ISP before to test connection issues


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To help isolate the issue, could you confirm whether the connection drops only over Wi-Fi or if it also occurs on a wired connection?

If it happens on both then we recommend checking the cable signal levels within the gateway. If the signal levels are out of the acceptable range, they can lead to the kind of connectivity issues you're experiencing.

When the signal levels are within the recommended range, your modem can maintain a stable, high-quality connection to the internet

Please refer to the link below for instructions on how to check your cable signal levels:

https://arris.my.salesforce-sites.com/consumers/articles/knowledge/G54-Cable-Signal-Levels

If you find that the signal levels are not within the recommended range, we suggest contacting your Internet Service Provider (ISP) to have them reviewed and adjusted as needed.

Do you have a separate firewall device connected to the G54 gateway? If yes, could you please share its make and model?