This is going to seem naive for a small house but I had arris (SBG7600AC2) router/modem combo that encompassed the house but would start dropping connection (or it was comcast) and every time it did it pissed off all the echos and other smart devices in the house. So I purchased an overkill 54G which drops less but while the signal is good enough, there is too much “noise” to make some of my downstairs echos happy for multi speaker spottily. I started to hook up a ax1800 tp-link…. mostly because the wu6 has terrible reviews for the price. I mostly wanted to know if im wasting my time before I start drilling into my ceiling and getting a POE device if its possible. I dont see any walk thoroughs that use combo devices as first modem device.
Answer
G54 Inconjunction with tp-link ax1800 access point possibilility?
- The Certified
Best answer by SURFboard Moderator
If your music system connects via Wi-Fi, ensure it’s connected to the 2.4GHz band, which offers better coverage compared to the 5GHz and 6GHz bands.
The G54 gateway provides a combined Wi-Fi network by default, merging the 2.4GHz, 5GHz, and 6GHz bands into a single SSID. However, you can split the network to create separate SSIDs for each band, allowing you to manually connect your devices to the desired frequency.
Please refer to the following link for instructions on how to split the Wi-Fi bands on the G54:
https://arris.my.salesforce-sites.com/consumers/articles/knowledge/G54-Multiple-SSIDs-Setup
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- Wi-Fi Warriors
Could you let us know who your internet service provider is and the internet speed plan you are subscribed to?
Would it be possible for you to connect a computer directly to the gateway using an Ethernet cable? This would help us determine if the unstable internet connection is only on the Wi-Fi, or if it affects both Wi-Fi and hardwired connections.
Make sure that the gateway is placed in an open area to minimize Wi-Fi congestion.
- The Certified
Sure gladly, I have xfinity
Extreme Pro Internet Plan
Download speeds: up to 1100 Mbps
Upload speeds: up to 35 Mbps
Well actually its the other way around. I dont like wifi as much as ethernet so I can tell you for a fact that the Ethernet connect on the desktop goes down but less sure about the wifi. I thought I was going nuts so I picked up net uptime monitor to hear/see/log when it goes down. Like I can go days without a problem but then have like 3 times in a day. And it never goes down for long, maybe 15 or so seconds.
- Wi-Fi Warriors
If the internet connection drops even in the hardwired connection, we would recommend you to check the cable signal levels with in the gateway
If the signal levels are out of the acceptable range, they can lead to the kind of connectivity issues you're experiencing.
Cable signal levels are like the volume and clarity of a conversation between your modem and your internet provider. If the signal is too weak or too strong, it can cause communication issues—just like it would be hard to hear someone whispering from far away or shouting too loudly in your ear.
When the signal levels are within the recommended range, your modem can maintain a stable, high-quality connection to the internet
Please refer to the link below for instructions on how to check your cable signal levels:
https://arris.my.salesforce-sites.com/consumers/articles/knowledge/G54-Cable-Signal-Levels
If you find that the signal levels are not within the recommended range, we suggest contacting your Internet Service Provider (ISP) to have them reviewed and adjusted as needed.
- The Certified
Sorry I’v been busy with work I only got around to testing this now. Thankfully its mostly the music that is effected but yeah I checked all the power and signal levels that the link recommended without any luck. All numbers were within range. Suggestion #2?
- Wi-Fi Warriors
- Answer
If your music system connects via Wi-Fi, ensure it’s connected to the 2.4GHz band, which offers better coverage compared to the 5GHz and 6GHz bands.
The G54 gateway provides a combined Wi-Fi network by default, merging the 2.4GHz, 5GHz, and 6GHz bands into a single SSID. However, you can split the network to create separate SSIDs for each band, allowing you to manually connect your devices to the desired frequency.
Please refer to the following link for instructions on how to split the Wi-Fi bands on the G54:
https://arris.my.salesforce-sites.com/consumers/articles/knowledge/G54-Multiple-SSIDs-Setup
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