Skip to main content
Question

G54 no time adjustment


padoughty
The Certified
Forum|alt.badge.img+3

I login as Admin to G54 > Gateway > Time

I set the time server (time.google.com)

I manually set US/Eastern Timezone

Yet my router continues to be 4 hours ahead…

No adjustments… Cannot manually set time...

This topic has been closed for comments

17 replies

plemans
Juggernaut
Forum|alt.badge.img+41
  • Juggernaut
  • 2275 replies
  • April 5, 2025

Just went in and checked mine. I’m using the 0.us.pool.ntp.org and 1.us.pool.ntp.org 

its working on mine. I changed it to several different time zones. Make sure to hit save time setting on the bottom. 


padoughty
The Certified
Forum|alt.badge.img+3
  • Author
  • The Certified
  • 11 replies
  • April 5, 2025

I set my time servers back to .us.pool.ntp.org and 1.us.pool.ntp.org but ANY time server will only sync if just a few minutes off… Not when it’s 4 hours off… Still no adjustments… Frustrating….


plemans
Juggernaut
Forum|alt.badge.img+41
  • Juggernaut
  • 2275 replies
  • April 5, 2025

I just redid it and took a video. Not sure if it helps but when I compare to the actual time, its accurate to the time. 

You can see the video here: https://photos.app.goo.gl/ZcEWPPDitcKHcchq9


padoughty
The Certified
Forum|alt.badge.img+3
  • Author
  • The Certified
  • 11 replies
  • April 5, 2025

Thanks for the video… But… When I change timezones or 12 to 24 hours format, on MY G54, the time remains the same… It’s always 4 hours ahead of US/Eastern… Even when I select US/Hawaii, the time stays the same...


plemans
Juggernaut
Forum|alt.badge.img+41
  • Juggernaut
  • 2275 replies
  • April 5, 2025

got your own video so I can see what you’re doing? And your settings? 

If you use screensnip, there’s a video option. then I just stuck mine in my google photos in a shared album with the link


padoughty
The Certified
Forum|alt.badge.img+3
  • Author
  • The Certified
  • 11 replies
  • April 5, 2025

I don’t have movie snips, but here is US/Eastern…

US/Alaska… Time stays the same… And yes, I hit Save settings each time...

 


plemans
Juggernaut
Forum|alt.badge.img+41
  • Juggernaut
  • 2275 replies
  • April 5, 2025

Mine doesn’t have the “manual/automatic” selection option. 

Try a different web browser?


padoughty
The Certified
Forum|alt.badge.img+3
  • Author
  • The Certified
  • 11 replies
  • April 5, 2025

I am able to make other changes using the same browser, just not the time… Arris Consumer Support is not up despite being within the “open” for chat hours… I can call them, but not until Monday…  Thanks for trying to help me though…  A power cycle is my next thought… But this was an issue straight out of the box...


plemans
Juggernaut
Forum|alt.badge.img+41
  • Juggernaut
  • 2275 replies
  • April 5, 2025

did you try a different browser and/or device?


padoughty
The Certified
Forum|alt.badge.img+3
  • Author
  • The Certified
  • 11 replies
  • April 5, 2025

I used Chrome and Safari to no avail...


padoughty
The Certified
Forum|alt.badge.img+3
  • Author
  • The Certified
  • 11 replies
  • April 5, 2025

Power cycled… Now I am able to change timezones manually, but the router apparently doesn’t understand daylight savings time as it applies to the East Coast… I am still an hour off… Getting closer… But no cigar...


plemans
Juggernaut
Forum|alt.badge.img+41
  • Juggernaut
  • 2275 replies
  • April 5, 2025

So close!

Not sure what to do about the time thing. that might be changing the time server 


Forum|alt.badge.img+17

Hello ​@padoughty

Thank you for bringing this to our attention.  We’ll look into your issue.  Please provide the firmware version at your convenience.  


padoughty
The Certified
Forum|alt.badge.img+3
  • Author
  • The Certified
  • 11 replies
  • April 7, 2025

Firmware Version:AC01.01.015_051923_G5X.04.20.121

SDK:QCA_Networking_2022.SPF.12.1 CS1

 

Combo Modem/Router… Updates Only from ISP?

Having other ‘weirdness’ too, but will create a different topic


Forum|alt.badge.img+17

Hello ​@padoughty,

 

Thank you for the firmware version. The firmware updates for cable modem devices are handled by ISP.  Who is your ISP by the way?  Did you recently installed the G54 and did the time zone setup worked before?


padoughty
The Certified
Forum|alt.badge.img+3
  • Author
  • The Certified
  • 11 replies
  • April 11, 2025

ISP = Comcast/Xfinity…

Timezone has never worked…

Some time zones are Indiana/East (Doesn’t exist) and it 1 hours off from EDT (Acting like Central)

Inidana/Starke (Never heard of this one) 2 hours off EDT - Like Mountain time

US/Eastern - 1 hour off like Central

Automatic = 4 hours ahead!


Forum|alt.badge.img+17

Hello ​@padoughty,

We don’t have a resolution for the time zone setup at the moment.  I notice your G54 firmware hasn’t been updated and suggest reaching out to our live support for warranty replacement at arris.com/consumersupport.


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings