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G54 stuck while updating on SBC app.

  • 11 April 2024
  • 8 replies
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When I opened the app it said it needed to be updated on a G54. I began the update but it’s still stuck at 0% and has been that way for the last several hours. Can someone help?

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Best answer by SURFboard Moderator 16 April 2024, 00:46

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Userlevel 5
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Could you please help us with the app name and version that you are using to setup the G54 modem

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Yes the app version is 4.2.11 and the app is SURFboard Central. 

Userlevel 5
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4.2.11 is an updated version. I suggested you try with different mobile phone to set up the SBC app.

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I am trying to find a friend with an android because the Apple devices are doing the same thing as mine. 

im having the same issues. Is this a known issue with apple phones trying to do a system update with in the app?

Userlevel 5
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im having the same issues. Is this a known issue with apple phones trying to do a system update with in the app?

Please help us with the model number to assist you further.

I have the same issue with new G54. Just installed and activated the modem on Xfinity, and it seems to have paired up well, but now when I open the newest version of the SBC app on my iPhone, it automatically sends me to system update, and the update is stuck at 0%. 

 

Userlevel 5
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I have the same issue with new G54. Just installed and activated the modem on Xfinity, and it seems to have paired up well, but now when I open the newest version of the SBC app on my iPhone, it automatically sends me to system update, and the update is stuck at 0%. 

 

Could you help us with the firmware version for the SBC app that you are trying to install on your phone.