I am a new G54 user (long-time other-ARRIS product user). Recently replaced a G34. Internet connected fine. Devices connecting to router fine (I see all devices connected via the administration interface). Two shared printers, however, are intermittently unavailable to users; these devices are showing as having IP addresses assigned on the G54. From multiple Mac OS devices and from multiple iOS devices, I can print 20%-30% of the time to these printers, the other large % of the time I am showing an off-line message (MacOS) or the printer can't be located (AirPrint from iOS). I have swapped out the printers with backups, same issue. All devices in the mix have the latest firmware/updates. See nothing in any diagnostic logs. G54 has split mode disabled (single SSID). Is this a multiple wifi protocol/single SSID communication issue? Something else? Gonna have to shut this G54 down if I can't figure out how to consistently print. Any help would be appreciated.
G54 with Split Mode disabled intermittent inability to print
- The Many
Best answer by SURFboard Moderator
The best recommendation would be to split the SSID, as it will provide you with a dedicated 2.4GHz network to connect the printer.
Please refer to the link below for instructions on how to split the SSID.
http://arris.force.com/consumers/articles/knowledge/G54-Multiple-SSIDs-Setup
- Wi-Fi Warriors
It's not due to the single SSID. Try changing the security mode for the SSID by logging into the interface. Navigate to Gateway > Connection > Wi-Fi > Networks, then tap on 'Edit' for the primary home network and change the security mode to WPA2-PSK (AES). Most IoT devices, printers, and TVs are more compatible when the security mode is set to WPA2-PSK (AES).
- The Many
Thanks for the recommendation.
Unfortunately, making the changes suggested (security mode set to WPA-PSK (AES)) had no effect. Executed the change, restarted every device involved at least once with no change in behavior.
I am open to trying anything at this point before returning to a less intelligent router. Any suggestions would be welcome.
- Wi-Fi Warriors
- Answer
The best recommendation would be to split the SSID, as it will provide you with a dedicated 2.4GHz network to connect the printer.
Please refer to the link below for instructions on how to split the SSID.
http://arris.force.com/consumers/articles/knowledge/G54-Multiple-SSIDs-Setup
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