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Random Wi-Fi disconnections affecting one device at a time (G54)

  • June 21, 2025
  • 2 replies
  • 181 views
E
The Many
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I'm experiencing intermittent Wi-Fi connectivity issues with my newly purchased Arris G54 modem/router combo (Wi-Fi 7).

Problem Description:

  • Random disconnections occur 2-3 times daily at unpredictable intervals
  • Only affects one device at a time while all other connected devices remain unaffected
  • Affected device loses connectivity completely and must manually reconnect to restore connection
  • Issue occurs across multiple different device types (not isolated to one specific device)

Troubleshooting Already Attempted:

  • Power cycled the modem/router
  • Checked device logs (no relevant entries found)
  • Confirmed issue affects various devices, ruling out device-specific problems

Additional Details:

  • All devices have current drivers/software updates
  • Network setup is standard residential configuration
  • Issue began immediately after installation
  • No environmental changes or interference sources identified

Has anyone else experienced similar random disconnection issues with the G54? Are there any known firmware bugs or specific Wi-Fi 7 settings that might be causing this behavior? I'm particularly curious if disabling certain Wi-Fi 7 features or adjusting band steering settings might help.

Any guidance would be appreciated before I contact support directly.

Firmware Version:AC01.02.012_022625_G5X.04.20.122
SDK:QCA_Networking_2022.SPF.12.2 CS
Wi-Fi Driver:WLAN.HK.2.9-01977-QCAHKSWPL_SILICONZ-1.54618.1.98581.1 v1

Best answer by SURFboard Moderator

Please confirm the name of your internet service provider and the speed plan you subscribed to.

Does the internet connection drop even on a wired connection?

If the intermittent connectivity is only on Wi-Fi connected devices, it could be due to interference on the frequency.

We recommend changing Wi-Fi channels to reduce interference.

Please refer to the link below for instructions on how to change Wi-Fi channels.

http://arris.force.com/consumers/articles/knowledge/G54-Changing-the-Wi-Fi-Channel

This topic has been closed for replies.

2 replies

S
Wi-Fi Warriors
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Please confirm the name of your internet service provider and the speed plan you subscribed to.

Does the internet connection drop even on a wired connection?

If the intermittent connectivity is only on Wi-Fi connected devices, it could be due to interference on the frequency.

We recommend changing Wi-Fi channels to reduce interference.

Please refer to the link below for instructions on how to change Wi-Fi channels.

http://arris.force.com/consumers/articles/knowledge/G54-Changing-the-Wi-Fi-Channel

SURFboard Community Moderator Team
E
E
The Many
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  • ericduncan960The Many
  • Author
  • The Many
  • June 29, 2025

Thank you for your response!

 

We are currently using XFinity internet with the 1100 Mbps plan.

I have tried some testing with an Ethernet connection, but I haven’t ran into any issues.

 

Thank you for the advice for changing the WiFi channels. I’ll try switching up the WiFi channels and let you know if I run into any issues.

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