I just purchased a G54 and went through all the setup and activation with Spectrum. No issues, much more stable connection all is well. Until I had to swing all of my smart home devices over and many are having issues with the connection. My thought is the 2.4ghz vs the 5ghz may be the issue? I’m curious if anyone else knows how to remedy this? Most devices are a Google based platform and the previous router/modem from spectrum had no issues. I’ve gone through all the troubleshooting with Google and nothing seems to work. The only thing that has changed is this setup so I have to assume it’s to blame. Any help would be greatly appreciated.
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Smart Device Connectivity
- The Many
Best answer by Wifi King
I had this issue as well, the only remedy was to choose to separate the channels 2.4ghz, 5ghz, etc., as opposed to having the Quad Band Optimization feature enabled.
Hope this helps.
+1- The Many
- 1 reply
- Answer
I had this issue as well, the only remedy was to choose to separate the channels 2.4ghz, 5ghz, etc., as opposed to having the Quad Band Optimization feature enabled.
Hope this helps.
- Wi-Fi Warriors
- 4195 replies
Bmartin42 wrote:
I just purchased a G54 and went through all the setup and activation with Spectrum. No issues, much more stable connection all is well. Until I had to swing all of my smart home devices over and many are having issues with the connection. My thought is the 2.4ghz vs the 5ghz may be the issue? I’m curious if anyone else knows how to remedy this? Most devices are a Google based platform and the previous router/modem from spectrum had no issues. I’ve gone through all the troubleshooting with Google and nothing seems to work. The only thing that has changed is this setup so I have to assume it’s to blame. Any help would be greatly appreciated.
As @Wifi King suggested, try separating the network bands. By default, the G54 uses a combined SSID, but splitting the bands will give you dedicated SSIDs for the 2.4GHz, 5GHz, and 6GHz frequencies. This allows you to connect your 2.4GHz device specifically to the appropriate band without interference from the others.
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