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Surfboard G54 - Unable to login the GUI web portal

  • November 23, 2024
  • 1 reply
  • 41 views

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I was in the router/modem setup page, right after I picked my password it logged me out.Now the router is giving me a bad password error. The username is filled in by default “admin.” Am I missing something? I wrote down my password, so I know that’s not the problem.

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1 reply

plemans
Juggernaut
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  • Juggernaut
  • November 25, 2024

when you picked the password, was it 10 characters, 1 special character, 1 upper case, 1 lower case, and 1 number (at least)? 

On other devices I’ve seen where it’ll accept a password change that doesn’t meet the minimum requirements (it shouldn’t) and then you can’t get back in. Sometimes you have to factory reset and reinstall