What is the latest firmware version for G54 gateway?

Question

As of today, my G54 gateway has firmware “AC01.02.012_022625_G5X.04.20.122”

I called my ISP (Breezeline) and asked if they could tell me the latest firmware for my G54, and if different than what I have stated above, push it onto my G54. They said, they’re unable to find the latest firmware, and can push the latest firmware only for their rented routers, NOT for customer owned.

Then I called Arris CS and the CSR confirmed with the tech support team, that the latest firmware for G54 does NOT get published, and is unknown to the tech support :)

Strange! Why couldn’t ARRIS publish the latest firmware version on their Community board, or provide it to their tech support/CS teams.

BTW, does anyone here know the release date/month of my below firmware?

“AC01.02.012_022625_G5X.04.20.122”

SURFboard Moderator · Accepted Answer

DOCSIS standards dictate that the service provider must distribute firmware updates to cable modem devices. The end-user cannot simply install an update like most other network-enabled devices.

ARRIS develops the software update and makes it available to service providers. The service providers qualify, test, and distribute the software update to devices on their network. ARRIS has limited control or visibility on distribution by the service providers.

plemans · Answer

Its usually because its different for every ISP. Each ISP has to certify/approve the firmware before it can be pushed and its part of the provisioning for the modem. So you’ll have the latest that the ISP supports. And its not user changeable. IF the isp approves newer firmware, it automatically gets pushed by the ISP. But thats rare because each firmware they have to certify, costs $. And ISP’s don’t like to spend $ for a third party device.

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