I recently sent my last Arris G54 in because Xfinity said it didn’t work (after about 7 months of working flawlessly). After receiving a replacement, I setup another Xfinity Tech Appointment.
The Tech took almost an hour trying to get the replacement to work, but it also can’t get a signal. Could it be that the replacement Arris sent me was also defective? Or is Xfinity trying to swindle me into paying for a rental? At this point, I don’t know what to believe.
I apologize for the inconvenience. I understand you're trying to activate the modem with your ISP. Could you please check and provide the current LED light status on the modem?
Is the Wi-Fi network name appearing on your devices?
Have you attempted a power cycle or performed a factory reset on the modem?
Did you try self-activation through the Xfinity app?
Additionally, please check the IPv4 address on your connected device.
+411 product failure? yes.
when 2 are having issues, then it becomes less likely.
Can it happen? For sure. Is it incredible rare and more likely a line issue? probably
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