My Wi-Fi stopped working on multiple devices, some of my connected Wi-Fi is still working, ie, my TV, mobile phones, co.puters, but all of my other devices are offline, when connecting to the ssid it says no internet, yet other Wi-Fi connected devices are still connected. I can not connect my other devices as it says no internet on all broadcast ssids, I have factory reset the modem, yet still no success.
Answer
wifi stopped working
+1- The Certified
Best answer by SURFboard Moderator
Are you able to receive an internet connection through a wired connection?
If yes, and if the issue is present on Wi-Fi connected devices, please make sure that the gateway is placed in an open area at a higher elevation to avoid interference.
If the issue persists with the Wi-Fi, we recommend changing the Wi-Fi channels to the least congested one.
For your reference, please refer to the link below on how to change the Wi-Fi channels.
http://arris.force.com/consumers/articles/knowledge/G54-Changing-the-Wi-Fi-Channel
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- Wi-Fi Warriors
Could you please let us know the name of your internet service provider and specify whether they provide a coaxial connection or a fiber optic connection? Additionally, please provide the LED light status on the gateway.
- Wi-Fi Warriors
- Answer
Are you able to receive an internet connection through a wired connection?
If yes, and if the issue is present on Wi-Fi connected devices, please make sure that the gateway is placed in an open area at a higher elevation to avoid interference.
If the issue persists with the Wi-Fi, we recommend changing the Wi-Fi channels to the least congested one.
For your reference, please refer to the link below on how to change the Wi-Fi channels.
http://arris.force.com/consumers/articles/knowledge/G54-Changing-the-Wi-Fi-Channel
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