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Unable to login on phone app and change router name and password

  • 28 May 2023
  • 5 replies
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Unable to login on phone app and change router name and password

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Best answer by SURFboard Moderator 18 June 2023, 16:43

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5 replies

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Hello micchamp,

As your unable to login on Phone app and change your router name and password , could you let us know the model number of the modem and are you trying to download the Surfboard Central App ?

If its Surfboard Central  App do you see any error code?

We also have another option as : If you could let us know the model number of the modem it will be easy to access the web manager page and change the router name and password 

 

 

 

 

 

SURFboard Community Moderator Team
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Error Code:  0000-1612

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SBG8300

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I have reset the dive.  No change.

 

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Hello michamp, 

We understand that after doing the reset still unable to login on Surfboard Central App. 

Lets try the following steps again:

Uninstall the Surfboard Central App

http://arris.force.com/consumers/articles/General_FAQs/SBG8300-Factory-Reset

Reinstall the Surfboard Central App 

If still not able to connect to Surfboard Central App

We have an other option to login on webmanager page: follow the below link for the same:

http://arris.force.com/consumers/articles/General_FAQs/SBG8300-Changing-the-Wi-Fi-Name-and-Password

SURFboard Community Moderator Team
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