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I am at the very first step in the mobile app setup. It tells me my mobile device does not have internet connection. However it does have internet. I am at an impasse. Error code is 0002-1002.

 

What is going on?

 

Hi blcollins84,

Did your service provider activate your modem? Also, could you let us know the model number to help you better?

Priya,

Everything is working fine now. Turns out, it was a phone issue. Apparently the Surfboard central app does not work well on a Samsung s22 ultra phone. When I switched to my wife's phone, everything went seemless and I was up and running in less than 10 minutes.

I was attempting to set up the W21 mesh system. I also have an Arris SB8200 model which did need to be activated by Mediacom.

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