Question

Unable to add satellite on WC4S max router


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Surfboard Central would not let me add my second satellite. I uninstall and reinstalled the app to try to remedy this. It is not asking for me to add everything in my network all over again. Surely it should just remember the original information with a sign on? Am I missing anything?


3 replies

Userlevel 5
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In this case to assist you further could you please help us with your MAX router model number and also the modem model number.

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In this case to assist you further could you please help us with your MAX router model number and also the modem model number.

Modem: SBG8300

Router: WC4S mAX Dash Mesh WiFi 5 System

Userlevel 5
Badge +41

I suggest resetting the satellite, trying to setup again, and keeping the satellite next to the main router while setting it up.

And I request not to make any changes on the main router.

 

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