I have the same questions. I have two W121’s...one connects...the other doesn’t. /the only way I could get even one to work was to connect a LAN connection into the WAN port. I could never see the private surfboard-onboarding wi-fi network that is supposed to popup. This may be because these W121s were previously connected to a different ARRIS surfboard.
Best answer by SURFboard Moderator
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If you connect one of the W121 routers, it appears that you are unable to see the private SURFboard-onboarding Wi-Fi.
In order to access the SURFboard Central App, let's attempt the following link:
http://arris.force.com/consumers/articles/General_FAQs/mAX-Routers-Delete-App-Account
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