Facing ERROR CODE: 0000-1401 on Max PRO

  • 27 May 2023
  • 1 reply


Hello, just got the arris ax11000 from Amazon and I'm stuck at the firmware download. Keeps getting stuck with error code 0000-1401. 


Best answer by SURFboard Moderator 30 May 2023, 18:51

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Hello MichaelBlast,

As you are unable to connect AX 11000 to Wi-Fi,  and getting an error code as 0000-1401 

Do follow the steps below :

Do a power cycle on the modem 

Uninstall and Reinstall the Surfboard Central App

Do a Reset on the Max Router for 15 seconds and if the issue is still not solved try again

Also check by connecting the modem to computer for internet 

If still getting the error code : 0000-1401 : The download of your firmware file failed.  Solution: Please reboot your router to download the file and follow the steps on the screen.