Power supply stop working.

  • 26 April 2023
  • 2 replies


I bought SURFboard MAX w133 in 04/22 in EUA so I configured the modem today (04/25) at my home in Brazil.

One of these power supplies stopped working a few hours later on my first setup.

I tested the modems and both are working. 


What do I need to do to get support to replace?

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2 replies

Userlevel 2
Badge +9

Hi Marco, unfortunately they do not ship to countries outside of US. If you have a physical address in USA where they can send the power cord and then from that physical address having someone redirecting the power cord to you will be the best option


these are the specifications in case you can search for one cable online or in your local area

Power Required Amperage PIN Type Type
12vDC 3.0A POS(+) Wall Wart

What is the plug type of the power supply?

This is a P4 Plug?