On-boarded W31 with firmware up-to-date using latest surfboard central app. Changing LED settings in the app (slider to the right) does not appear to do anything. Unfortunately stuck on the lowest setting. Tried on Android and iOS app. Anyone else with the same issue?
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- Wi-Fi Warriors
- 3594 replies
Hello arrisu1
As per our understanding you are unable to change the LED setting on surfboard app. You have also mentioned that the possible trouble shooting done by yourself, since you have tried all possible trouble shooting already you can try uninstalling app and restart modem for a minute then install app to check on the settings, this will most probably allow you to change the settings.
- The Many
- 1 reply
Hi,
Tried suggested steps, still experience the issue. Luckily this is cosmetic and does not affect main functionality. Is there an official way to open a ticket for such an issue?
Thanks.
- Wi-Fi Warriors
- 3594 replies
Thank you for reporting this issue. I forwarded this post to our product team. We may follow up with private message for additional information.
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