Hello generalkael,

Thanks for your question. Doing some research it means that there might be an issue with the placement of the Satellite unit. These are some steps that you can follow:

• Remove all devices from the Satellite while onboarding. 
• Move mAX Satellite closer to the mAX router, reboot the Satellite and check after 10 minutes.  If the problem still exists, factory reset the Satellite and onboard again. 

Please let us know if this helped you.