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INCORRECT PRODUCT IN THE W133 BOX

  • 14 July 2023
  • 3 replies
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I PURCHASED A SET OF SURFBOARD W31 ROUTERS A FEW YEARS AGO.

PERFORMANCE IS GREAT

I FELT IT WAS TIME TO UPGRADE SO THROUGH AMAZON I ORDERED W133 ROUTERS

THE ACTUAL UNITS THAT CAME IN THE BOX SAY W31 ON THE UNITS.

IS THAT A MISTAKE IN BOXING?

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Best answer by SURFboard Support 8 August 2023, 22:19

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Userlevel 5
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Hi blackhart762,

The W31 is a single router and W133 is a dual router . Also W133 is not the upgraded version of W31 , the actual unit that you had purchased is W31 (Dual Routers)  which is also known as W133 . 

Please check the link of W133 : https://www.surfboard.com/products/max-mesh-wi-fi-systems/w133/.

Let us know if this helps .

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So there is no reason to upgrade to a newer system since my system is the same?

Is there an upgrade to what I have?

Userlevel 3
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Hello @blackhart762 

 

The mAX W161 is the upgrade model for W133 Mesh system.  The mAX W161 includes 2.5 Gb WAN Ethernet Port for multi-gig Internet speed and Wi-Fi 6e for 6 GHz band support.  You would need to replace your W31s with the W161 system.  The W161 cannot be added to the existing SURFboard Mesh network. 

 

Here are additional information https://www.surfboard.com/products/max-mesh-wi-fi-systems/w161/