My SURFboard mAX W130 has been working for over a year. The power went out for a few minutes and now none of my devices can see the network. Modem is on and the device has the blue ring (cable is working) but the network name, nor any factory reset name shows as available on phones or laptops. Using the app, I get Error Code:0014-1202, can’t find out how to get it to work. Any ideas?
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SURFboard mAX W130 Error code:0014-1202
- The Many
Best answer by SURFboard Moderator
This is like your router needs to be configured again so only after setting up the wifi credentials on the surfboard central app you can access wifi from the router so you need to uninstall the surfboard central app and make sure the internet is working from the modem and then power cycle the modem and the router for a minute then connect the ethernet cable from the modem LAN port to router WAN port and install the SBC app then start setup.
could you please help us with your modem model number for further assistance.
For the mentioned error code make sure Bluetooth is enabled on the client device, if it already is, toggle it OFF then back ON and retry. On Android devices, a Bluetooth pairing key may be presented that has to be accepted to successfully pair the mAX router and the smartphone. Move your mobile device closer to the mAX router and retry. Make sure that you have chosen the correct product type. Tap "Choose Product Type" button to re confirm the product type and start the onboarding process again.
- Wi-Fi Warriors
- 3583 replies
- Answer
This is like your router needs to be configured again so only after setting up the wifi credentials on the surfboard central app you can access wifi from the router so you need to uninstall the surfboard central app and make sure the internet is working from the modem and then power cycle the modem and the router for a minute then connect the ethernet cable from the modem LAN port to router WAN port and install the SBC app then start setup.
could you please help us with your modem model number for further assistance.
For the mentioned error code make sure Bluetooth is enabled on the client device, if it already is, toggle it OFF then back ON and retry. On Android devices, a Bluetooth pairing key may be presented that has to be accepted to successfully pair the mAX router and the smartphone. Move your mobile device closer to the mAX router and retry. Make sure that you have chosen the correct product type. Tap "Choose Product Type" button to re confirm the product type and start the onboarding process again.
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