Since you have provided the firmware version, that confirms you are using the main W30 unit.
Could you please confirm whether you have a single W30 unit or a dual/triple‑unit setup?
Additionally, please provide some details about your network setup specifically, whether you are using a cable modem, a gateway, or a direct fiber connection to the W30.
Lastly, kindly describe the LED light status on the W30 unit you are trying to set up.
Since you have provided the firmware version, that confirms you are using the main W30 unit.
Could you please confirm whether you have a single W30 unit or a dual/triple‑unit setup?
Additionally, please provide some details about your network setup specifically, whether you are using a cable modem, a gateway, or a direct fiber connection to the W30.
Lastly, kindly describe the LED light status on the W30 unit you are trying to set up.
i’m use single W30 unit. use unifi UDM-PRO gateway.
In this case, please try performing a factory reset on the router. To further isolate the issue, use an alternate phone to install the app and sign in with the same email address. Also, ensure the phone’s software is up to date and consider restarting the device.
Please refer to the link below for instructions on performing a factory reset.
https://arris.my.salesforce-sites.com/consumers/articles/knowledge/mAX-Routers-Factory-Reset
In this case, please try performing a factory reset on the router. To further isolate the issue, use an alternate phone to install the app and sign in with the same email address. Also, ensure the phone’s software is up to date and consider restarting the device.
Please refer to the link below for instructions on performing a factory reset.
https://arris.my.salesforce-sites.com/consumers/articles/knowledge/mAX-Routers-Factory-Reset
I've reset it many times, and I've even changed phones, but the same error persists.
For further assistance, please visit our support page at arris.com/consumersupport to contact our support team.
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