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W30 mAX - No internet

  • 26 October 2024
  • 1 reply
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I brought this from Amazon originally, I was never able to get the device past the Bluetooth connecting stage of setup..(the very first thing after plugging it in) we called the help line and spent over an hour on the phone with a Arris tech. They couldn't fix it, so they had us return ours and they would send us new ones. We are having the same issue with the new ones... we have done everything we found online and nothing is working.

Best answer by SURFboard Moderator

In this case if you have performed all possible trouble shooting already with your modem and router the we would suggest you to contact our tech support for further assistance on this please do reach out to arris.com/consumersupport

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In this case if you have performed all possible trouble shooting already with your modem and router the we would suggest you to contact our tech support for further assistance on this please do reach out to arris.com/consumersupport


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