W31 Malfunctioning

  • 12 October 2023
  • 1 reply


Recently the W31 Arris router stopped working entirely and now flickers white/amber/blue repeatedly in that order. I cannot reset it as it just does this again. I cannot remove it over the app to try to reinstall. There is no way to solve this from my current knowledge as all online fixes have been tested to fail.


Does anyone have any ideas as to how to fix a router that simply stopped working (1 year old) and is just flickering all LED colors repeatedly?


Full current setup:

  1. Arris Surfboard SB8200
  2. Arris W31 mesh wifi router



Best answer by SURFboard Moderator 19 October 2023, 21:21

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Userlevel 5
Badge +41

Hello asap7770

                           You can try hard reset on the router and check the lights and if still same issue persist we would suggest you to reach out to for further assistance. Please follow steps mentioned on the below article to reset router.