Why is the W31 router not listed in any of the device setup menus if it’s not an outdated device?
I restarted my router through the surfboard central app and it’s now stuck on blinking between yellow and blue, indefinitely. I manually restarted the router, unplugged it for 1-3 minutes. I held down the restart button for 30 seconds. I pressed restart in the app again.
I can’t re-add the device because you’re not listing it in any of the device setup menus so I can start a new network from scratch. Why would you do that?
Best answer by SURFboard Moderator
If you're setting up the device from scratch, make sure to select the correct category — "Surfboard mAX". Also, note that the amber-blue LED light indicates that the device is downloading software in the background.
For detailed information about the LED light status on the mAX Pro W31, please refer to the link below:
If you're setting up the device from scratch, make sure to select the correct category — "Surfboard mAX". Also, note that the amber-blue LED light indicates that the device is downloading software in the background.
For detailed information about the LED light status on the mAX Pro W31, please refer to the link below:
