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W31 Power Adapter Replacement?

  • June 19, 2023
  • 1 reply
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Hi y’all,

In a random turn of events, our power cord to one of our routers stopped working today. I’m looking for a replacement. I’m sure this question has been asked before but I couldn’t find the answer. My setup is specifically model W31. I was going to go grab one off Amazon but I couldn’t find any that said 100-120V for the input - they were all 100-250V. Full disclosure, I don’t know beans about electricity but I *do* know that I really don’t want to screw up my router by sending too much power to it. … if that’s what input even means. Anyway. I’m sure it’s probably fine and I’m just being overly cautious, but I wanted to ask people who likely know more than me about this stuff. I did read where someone said to take the cord to my local electronics store to get a replacement, which I can do tomorrow, but if I can Amazon something and not have to go anywhere, well then. Any guidance on this one is greatly appreciated. Thanks in advance!

P.S. Regrettably I’m speeding toward a year out from being under warranty, so that’s not an option.

Best answer by SURFboard Moderator

Hello mooseisloose007,

To check on the appropriate power cord for W31 follow the below article : 

http://arris.force.com/consumers/articles/General_FAQs/Input-Voltage-Amperage-and-Connection-Type-for-Broadband-Products

Also, if you could let us know when you had purchased the W31 Mesh Router to check if it is under the replacement warranty for the Power cord . 

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Hello mooseisloose007,

To check on the appropriate power cord for W31 follow the below article : 

http://arris.force.com/consumers/articles/General_FAQs/Input-Voltage-Amperage-and-Connection-Type-for-Broadband-Products

Also, if you could let us know when you had purchased the W31 Mesh Router to check if it is under the replacement warranty for the Power cord . 


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