Skip to main content
Solved

will surfboard app work with Androind 14 on W31

  • February 14, 2025
  • 4 replies
  • 61 views
K
The Many
Forum|alt.badge.img

I have a Promax W31 router that is connected to a S33 modem. Surfboard as set up on an old android device. Today I rebooted the router and that caused a major issue. I've confirmed the modem and internet work fine. 

 

After having to reboot the Promax w31 router, I could not get the app to recognize the router. I tried all of the tips including unplugging and plugging in the modem, the router; and uninstalling and reinstalling the app.

 

I was informed that due to a batch update of Android 14 and 15, the app will not recognize the router. I was told there was not a workaround. Has anyone with Android 14 or 15 figured out how to get the app out of the loop and to actually recognize the router?

Best answer by SURFboard Moderator

While onboarding the mAX 31 and 30 pairs using Bluetooth, we encountered an issue where the Bluetooth connection is not being detected due to a patch update on Android versions 14 and 15. We are actively working with Android to resolve this.

In the meantime, I recommend performing a Bluetooth reset on your mobile phone. You can also try restarting your device, checking for any software updates, and applying them if available before starting the onboarding process again.

If the issue persists, I would suggest attempting the setup on a device running Android 13 or lower, if that’s an option for you.

Thank you for your patience as we work on fixing the issue.

View original
Did this topic help you find an answer to your question?
This topic has been closed for comments

4 replies

S
Wi-Fi Warriors
Forum|alt.badge.img+42

While onboarding the mAX 31 and 30 pairs using Bluetooth, we encountered an issue where the Bluetooth connection is not being detected due to a patch update on Android versions 14 and 15. We are actively working with Android to resolve this.

In the meantime, I recommend performing a Bluetooth reset on your mobile phone. You can also try restarting your device, checking for any software updates, and applying them if available before starting the onboarding process again.

If the issue persists, I would suggest attempting the setup on a device running Android 13 or lower, if that’s an option for you.

Thank you for your patience as we work on fixing the issue.

SURFboard Community Moderator Team
plemans
Juggernaut
Forum|alt.badge.img+41
  • plemansJuggernaut
  • Juggernaut
  • 2215 replies
  • February 15, 2025

Got an old android phone/tablet sitting around you could install with? Might be a faster option

Current setup: Netgear CM3000-->Netgear RBE973S-->2.5gig tp-link switch, Xfinity 2.4gig/350mbps
K
The Many
Forum|alt.badge.img
  • KarltonThe Many
  • Author
  • The Many
  • 1 reply
  • February 15, 2025

Unfortunately, I don’t have another device and could not get the router to recognize the App despite at least 12 attempts. Going without wifi is not an option and I had to buy a new router after having spent $155 on the W31 just 1.5 years ago. 

 

 

plemans
Juggernaut
Forum|alt.badge.img+41
  • plemansJuggernaut
  • Juggernaut
  • 2215 replies
  • February 15, 2025

could always try one of those android emulators on windows. Kind of a work around for the time being. 

5 Ways to Run Android Apps on Your PC for Free | PCMag

 

Current setup: Netgear CM3000-->Netgear RBE973S-->2.5gig tp-link switch, Xfinity 2.4gig/350mbps

Most helpful members this week

Terms & ConditionsCookie settings

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings