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Android SURFboard Central - missing parental control - Android, 2022-Summer Update

  • September 29, 2022
  • 1 reply
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I updated / refreshed my SURFboard Central app for Android in ~September 2022 and since then there appears to no longer be an option to administer parental controls.  I had set up profiles to enable/disable certain devices to have access to the internet but that is no longer available with this update.  As a parent, I find it useful to enable/disable Wifi for home devices so that my children do not have late hour access.  Where the app used to have a Parental Control menu, there is now this “My Experiences” feature.  I’m sure this is a fine feature, but parental controls are sort of important too, eh?

 

If I’m just plain blind, can you advise where to go for the Parental Controls feature on the new Android app?  If the feature has been removed then why and when will it be reinstated?

 

Firmware: AXR.0610.220518.13

App version: 4.0.9

Model Name: W21

Best answer by plemans

did you tap the “my experience” button? 

Seems like that how you get to parental controls from the guide. 

https://arris.secure.force.com/consumers/articles/General_FAQs/mAX-Routers-Parental-Control-Setup#User

 

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plemans
Juggernaut
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  • Juggernaut
  • 2219 replies
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  • September 30, 2022

did you tap the “my experience” button? 

Seems like that how you get to parental controls from the guide. 

https://arris.secure.force.com/consumers/articles/General_FAQs/mAX-Routers-Parental-Control-Setup#User

 


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