mAX W21 mesh routers stop working suddenly

all 3 of mine have just died today…..show no signs of life when plugged in…….what is the # for tech support? did they give you any direction or are these things just bricks now? Thanks

Same! I purchased a set of 2 in January 2023, and one of them (the router) just bricked today. Tried all the steps to turn back on. I had to switch out the satelite as the primary router.

I called +1-888-944-HELP (4357). Support was courteous but couldn’t offer a fix other than to escalate it. Told to wait for a callback in 48 hours! Not much help. 

One of my w21 just stopped working today too!

update - got off the phone with customer support - found out what happened - they sent an update that bricked it!

they are sending out replacement in 3-5 days

Wow—thanks for the intel. I wonder if I have to call them or if they will contact people with registered devices.  

Call support. Sending replacement. Wait 3-5 days for delivery. Claim that overnight delivery is unavailable. Probably the last ARRIS products I will get.

Update: I called too and am getting a replacement.

I would suggest visiting www.arris.com/consumersupport for further assistance.

2 of my 3 W21’s have died, no blinking, no power, no nothing...just noticed this today when investigating a shotty video conference. Thankfully the main router didn’t die… and thankfully still under warranty. A complimentary upgrade through this process would help me forget this incident happened.

I would suggest visiting www.arris.com/consumersupport for further assistance.