Satellite not connecting in W21

  • 23 October 2023
  • 3 replies


w21 satellite not connecting says loading. I preformed a reset and it’s still flashing green and white. 



Best answer by SURFboard Moderator 25 October 2023, 23:16

View original

This topic has been closed for comments

3 replies

Userlevel 6
Badge +40

did you reboot the primary router? 

Try hardwiring in the satellite (temporarily)?


I’ve tried both and I’m still getting the green and white leds. 

Userlevel 5
Badge +41

Since you are unable to add satellite in SBC application,  I suggest you to reset the satellite and try to add it again.

Please find the link given below:

Also make sure that the satellite is next to main router.