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Satellite not connecting in W21

W
The Many
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w21 satellite not connecting says loading. I preformed a reset and it’s still flashing green and white. 
 

 

Best answer by SURFboard Moderator

Since you are unable to add satellite in SBC application,  I suggest you to reset the satellite and try to add it again.

Please find the link given below:

http://arris.force.com/consumers/articles/General_FAQs/mAX-Routers-Factory-Reset

Also make sure that the satellite is next to main router.

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3 replies

plemans
Juggernaut
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  • plemansJuggernaut
  • Juggernaut
  • 2219 replies
  • October 23, 2023

did you reboot the primary router? 

Try hardwiring in the satellite (temporarily)?

Current setup: Netgear CM3000-->Netgear RBE973S-->2.5gig tp-link switch, Xfinity 2.4gig/350mbps
W
The Many
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  • WadetaThe Many
  • Author
  • The Many
  • 1 reply
  • October 23, 2023

I’ve tried both and I’m still getting the green and white leds. 

S
Wi-Fi Warriors
Forum|alt.badge.img+42

Since you are unable to add satellite in SBC application,  I suggest you to reset the satellite and try to add it again.

Please find the link given below:

http://arris.force.com/consumers/articles/General_FAQs/mAX-Routers-Factory-Reset

Also make sure that the satellite is next to main router.

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