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w21 satellite not connecting says loading. I preformed a reset and it’s still flashing green and white. 
 

 

did you reboot the primary router? 

Try hardwiring in the satellite (temporarily)?

I’ve tried both and I’m still getting the green and white leds. 

Since you are unable to add satellite in SBC application,  I suggest you to reset the satellite and try to add it again.

Please find the link given below:

http://arris.force.com/consumers/articles/General_FAQs/mAX-Routers-Factory-Reset

Also make sure that the satellite is next to main router.

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