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Question

Surfboard Central Crashed when I tap on Network Management

  • November 25, 2025
  • 2 replies
  • 24 views

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So honestly the hardware is top notch, but can’t say the same about the app.

It’s disappointing badly. I used it to onboard my Surfboard Max W21 after that it detect several devices connected to my W21, but whenever I tap on any of the menu available in the app, it’s makes me anxious as it can be crashed anytime, and whenever the app not responding and I have to close it. When I reopen the app it will asked me to do the setup all over again. If I attempted to input my email it will show error message regarding some forbidden symbols etc. And in the end either I have to delete the app data or uninstall and reinstall the app. Login, waiting for otp, tap try again and I will be in the app with my settings intact, except for my devices, it’s keep loading, and won’t show anything until I reset the hardware, redo the onboarding, which is disappointing as if the app crashes again I need to keep resetting and redo the onboarding. In which can happened alot if every time I tap on the network management or any menu within the app, the app crashes.

My question : Is there anything that I can try to make sure the app won’t crashed on me in daily basis? When it will be fixed with updates? Or do I have just to give up using the app and use fing as the features is almost the same anyway.

My Phone is Samsung S21+ which should be stable enough as it’s have been around for several years now.

2 replies

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Confirm that the router’s LED status shows a solid blue light. Ensure the mobile device’s software is up to date.

To isolate the issue, if you have an alternate phone, install the app and sign in using the same email address that was used to set up the W21 router. Once signed in, you should be directed to the Home page. On the Home page, check whether the app crashes.


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  • Author
  • The Many
  • December 8, 2025

Hi thanks for the reply.

The surfboard's light itself already solid blue.

No problem with the device.

Mobile device's software is the latest one that I downloaded from the playstore.

But yes will try your suggestion to isolate the problem using my other phone.🙏