I’m having trouble trying to log in to my ARRIS W21 Router. MS Windows 10 identifies my router’s local IP-address. When I try entering that IP-address into my browser, the message “Unable to connect. An error occurred during a connection to (my router’s local IP-address).” When I run Microsoft’s troubleshooter, it says “The remote device or resource won’t accept the connection. The device or resource (my router’s local IP-address) is not set up to accept connections on port “The World Wide Web Service (HTTP)”. I checked my firewall and don’t see anything preventing the connection. I have rebooted the router several times with no effect. My local network is up and running through the router with all devices connected to the internet. I have been able to connect to the router in the past but not now. How do I correct this?
Solved
Trouble logging in to W21 Mesh Router
- The Many
- 2 replies
Best answer by SURFboard Moderator
W21 is a mesh router it can be set up only using the surfboard central app and this doesn't have GUI or interface to login to access router settings page so you can use the app for any check up or configuration of your router.
This topic has been closed for comments
- Wi-Fi Warriors
- 3583 replies
- Answer
W21 is a mesh router it can be set up only using the surfboard central app and this doesn't have GUI or interface to login to access router settings page so you can use the app for any check up or configuration of your router.
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.