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Question

W121 - App will not remember my setup and hangs on "Add a satellite"

  • May 15, 2025
  • 1 reply
  • 17 views

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So many issues:

  1.   I can setup the initial router.  But it just hangs on “add a satellite” with “next” doing nothing. Cancel works just great.
  1. Assuming I give up on adding a satellite (which I am not) once the initial router is up and running (and working) if I exit the app on the phone and restart it, it wants to redo the entire setup of the initial router over again.

Should I just return this ?

 

This topic has been closed for replies.

1 reply

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If the app prompts you to redo the setup after force closing and reopening it, we recommend installing the app on a different mobile phone. Once you sign in with the email address used to onboard the main router, it should take you to the home page. Then, please check if the app loops again when force closing and reopening.


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