Hello Bobm18

                         Router Failed to Connect to Internet.  Solution: Make sure the Ethernet is connected to the port labelled WAN in yellow on the mAX Router.  Additionally, try different Ethernet cable for WAN connection.  Try power cycling the modem/Wi-Fi modem and the mAX router if the connections are secure.  Disconnect all wired devices from mAX units. 

                          Also make sure you are device software and the surfboard application are in updated version so that will also help you in getting this issue fixed.

Thank you for the reply. I had tried these things, but to no avail. I finally resolved it by connecting a separate router to the modem and using it was a wired gateway. 

Thank you all for the feedback.
 

I was able to solve the issue by connecting the Arris to a Linksys router via Ethernet cable and then connecting the Linksys to the modem. Only then would the Arris stop generating errors and complete the setup process. Once setup was complete, I took the Linksys out of the configuration and everything worked fine. Of course, this means I need to keep a spare router around in case I have to do a reset, but at least it works.