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Question

Had to unplug and restart modem + router, now app wants me to set up as new?

  • May 27, 2025
  • 1 reply
  • 59 views

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So, I cannot get back to the app working normally. I had to restart my ISP modem and the Surfboard router.

I’m back on with the WiFi SSID I set up...internet is working, node/satellite seems to be working.

However, when I go to use the APP, it thinks I am starting from scratch or brand new. How do I avoid this? If I go through the set up process, it remembers my old WiFi and doesn't do the popper set up process…

I just want to app to bring up my system like it did before. I don't want to try and set this up again if possible. Any help?

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1 reply

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Could you please help us with your product’s model number?