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Question

Unable to set up Surfboard Max6E

  • June 3, 2025
  • 1 reply
  • 59 views

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This has been a terrible experience thus far. I have tried to set up the first main router and it took 3 hours for "connection" progress" . Then at nearly 100% says "We are experiencing an issue connecting with out back office".

 

Edit: I tried 4 different Android devices and and my last shot before returning was an apple iPad. The apple.Ipad worked! Don't use android during set up, it will take days and then fail.

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1 reply

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We apologize for the inconvenience. Could you please let us know the model of your Android devices and the version of Android they are running, so we can further investigate the issue?

Also, let us know the model number of your product. 


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