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Hello community! After a firmware update, default password for the device control panel was changed to default WI-FI PSK. Current user manual guides to check default PSK from the sticker attached to the device. This device does not have such sticker. How can I regain the control over the device as firmware was updated and I ended up not having access to my router/modem? Many thanks for the answers!

Arris supports only the retail products that are available on surfboard.com but not the ISP lease products. 

Please contact your ISP for the same.