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Access to Arris TG2492S after firmware update

  • August 14, 2023
  • 1 reply
  • 305 views

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Hello community! After a firmware update, default password for the device control panel was changed to default WI-FI PSK. Current user manual guides to check default PSK from the sticker attached to the device. This device does not have such sticker. How can I regain the control over the device as firmware was updated and I ended up not having access to my router/modem? Many thanks for the answers!

Best answer by SURFboard Moderator

Arris supports only the retail products that are available on surfboard.com but not the ISP lease products. 

Please contact your ISP for the same.

This topic has been closed for replies.

1 reply

Forum|alt.badge.img+42

Arris supports only the retail products that are available on surfboard.com but not the ISP lease products. 

Please contact your ISP for the same.