Solved

Access to Arris TG2492S after firmware update

  • 14 August 2023
  • 1 reply
  • 142 views

Badge

Hello community! After a firmware update, default password for the device control panel was changed to default WI-FI PSK. Current user manual guides to check default PSK from the sticker attached to the device. This device does not have such sticker. How can I regain the control over the device as firmware was updated and I ended up not having access to my router/modem? Many thanks for the answers!

icon

Best answer by SURFboard Moderator 16 August 2023, 22:03

View original

This topic has been closed for comments

1 reply

Userlevel 5
Badge +41

Arris supports only the retail products that are available on surfboard.com but not the ISP lease products. 

Please contact your ISP for the same.