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Arris rac2v1a network specification part 1

  • November 10, 2022
  • 2 replies
  • 64 views

Hi All,

In regards to my previous question here: 

I had purchased a new router and tested it, which does not have any issue stated in the above topic.
The firmware version is A1.00.004-190802

The issue happened in firmware version: A1.03.008-201105.

Now I wish to know how can I upgrade my firmware version.

Thank you.

Best Regards,
Sue

Best answer by Sue.Koh

SURFboard_Moderator wrote:

Hello Sue.Koh

This device is not a device supported by us directly, since it is meant for service providers however, doing some research I was able to find the manual and it looks like it downloads the firmware by itself from the provider. So if there’s a newer version of it, it will automatically do it when is not being used. 

 

Hope this information helps!

Thank you for the quick response. As I purchased the device myself, so it seems that there is no way to update the firmware since the provider isn’t meant for this device.

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2 replies

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Hello Sue.Koh

This device is not a device supported by us directly, since it is meant for service providers however, doing some research I was able to find the manual and it looks like it downloads the firmware by itself from the provider. So if there’s a newer version of it, it will automatically do it when is not being used. 

 

Hope this information helps!


  • Author
  • The Many
  • 1 reply
  • Answer
  • November 14, 2022
SURFboard_Moderator wrote:

Hello Sue.Koh

This device is not a device supported by us directly, since it is meant for service providers however, doing some research I was able to find the manual and it looks like it downloads the firmware by itself from the provider. So if there’s a newer version of it, it will automatically do it when is not being used. 

 

Hope this information helps!

Thank you for the quick response. As I purchased the device myself, so it seems that there is no way to update the firmware since the provider isn’t meant for this device.


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