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brightspeed capability

  • October 8, 2023
  • 3 replies
  • 235 views

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Trying to activate my modem to work with Brightspeed internet. Need help. 

Best answer by SURFboard Moderator

Arris Surfboard cable modems or Wi-Fi cable modems are not compatible with Brightspeed fiber or DSL Internet service.  

 

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3 replies

plemans
Juggernaut
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  • Juggernaut
  • October 8, 2023

The ISP needs to activate modems to their service and ensure compatibility. Have you contacted them?


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To activate the modem, make sure to provide the HFC MAC ID to the Internet Service Provider(ISP) and activate the same. 

Also, few ISPs have self-activation options to activate the same.

 


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Arris Surfboard cable modems or Wi-Fi cable modems are not compatible with Brightspeed fiber or DSL Internet service.