Skip to main content
Solved

Can't log in to my DG3450, hard reset didn't help


Forum|alt.badge.img

So I’m trying to login to my DG3450. I got it from the cable company, who cannot help me at all with this. It asks for username and password, which should be “admin” and “password”. I tried it and get “Invalid Login Credentials.” I also tried using the password for my network. The cable company tech support person said that I had to use my network name for username and my network password for the password. Never heard of such a thing before, but tried it and it gave me “Operation Failed.” So I’m thinking that whoever had the unit before me changed the password. The cable company tech support said that I’d have to do a factory reset, even though I’ve done those before and it doesn’t actually reset all of the passwords and such. So I did it and, of course, it didn’t work. So how can I get access to my router if someone else changed the password and there’s no way of getting it from them?

 

Best answer by LoveMyLab

The only thing I know is the factory reset. I haven’t worked with the DG3450, but the reset process certainly works as stated on other models I have worked with.

View original
Did this topic help you find an answer to your question?
This topic has been closed for comments

3 replies

LoveMyLab
Guardians of the Gateways
Forum|alt.badge.img+19
  • Guardians of the Gateways
  • 208 replies
  • Answer
  • October 2, 2023

The only thing I know is the factory reset. I haven’t worked with the DG3450, but the reset process certainly works as stated on other models I have worked with.


Forum|alt.badge.img

I overlooked one step. You have to disconnect the coaxial before doing it, otherwise it just defaults to the current settings.


LoveMyLab
Guardians of the Gateways
Forum|alt.badge.img+19
  • Guardians of the Gateways
  • 208 replies
  • October 2, 2023

Interesting! I’ve never encountered that before.

 


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings