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Cannot change name or password due to Access denied

  • 13 January 2024
  • 1 reply
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I have an Arris Wifi Router Modem combo, Model Number DG3450. My 2.5Ghz and 5Ghz wifi connections have the same Name and Password all of a sudden and I need them to be different so I can connect to different devices. When I try to change the name and Password of the 2.5 and 5 ghz Wifi network it gives me an access denied yet I am logged into my router, it just gives me the access denied when i try editing the name or password of ether? How would I fix this, anything helps?

 

 

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Best answer by SURFboard Moderator 16 January 2024, 19:39

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DG3450 is not supported by Arris. Arris supports only the retail products that are available on surfboard.com but not the ISP lease products.