How can I perform a complete factory reset that will return the WiFi name and password to the information listed on the gateway modem? I cannot remember the user name and passkey I set up and the admin reset does not work to reset the user name and passkey.
Best answer by Netopia
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What device do you have? (you didn’t put a model)
Most of them have a factory reset button you can push.
You push and hold it while the device is powered on for usually 7-15 seconds or until the lights change.
Try holding down the reset button for 20 seconds or until all the front LED lights are off.
If you have a Windows computer that is connected to the Wi-Fi network, you can retrieve the Wi-Fi password from the PC. On your PC, go to Control Panel > Network and Sharing Center > Change adapter settings. Right-click on the Wi-Fi adapter and select Status. Click on Wireless Properties > Security tab and then check mark Show characters to display the Network security key.
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Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
