Skip to main content
Question

Connection losses about 4-5 times daily-

A
The Many
Forum|alt.badge.img

Hello, 

 

I work from home using ethernet directly into the modem (hard wired) and have been having several intermittent connectivity issues.  System stall, and the modem losses internet connection.

My work tech support says it's my provider. My internet provider says it's my modem.  What is the life of a modem? I think mine is about 4 years old.   And, what are the signs /symptoms that indicate my modem is going bad? 

This topic has been closed for comments

3 replies

S
Wi-Fi Warriors
Forum|alt.badge.img+42

To work on this case further may i know what modem you are using and modem model number and for every arris new modem will be having 2years of warranty period.

SURFboard Community Moderator Team
A
The Many
Forum|alt.badge.img
  • abclf768The Many
  • Author
  • The Many
  • 1 reply
  • December 11, 2023

ARRIS SBG7600A2

S
Wi-Fi Warriors
Forum|alt.badge.img+42

Since your modem is out of warranty, I suggest you to visit www.arris.com/consumersupport for more information.

SURFboard Community Moderator Team

Most helpful members this week

Terms & ConditionsCookie settings

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings